Below you will find a downloadable pdf copy of Quality Lawns 2021 Lawn Contract Terms of Agreement©
Follow these 3 easy steps to having your lawn or garden looked after this summer:
1) Print PDF below
2) Fill out necessary information located on contract with attached payment. (Cash, Post dated cheques, or Credit card inforamtion)
3) Mail to: Quality Lawn P.O. BOX 1153, Rockland, Ontario, K4K 1A0
Kick back and relax we've got it from here!
Download your copy here:
Quality Lawn remains operational and focused on serving our business community and our consumers throughout this crisis. We are now offering contactless estimates via Google maps (any landscape changes not recorded or visible or outdated by google maps may result in a modification to the estimate based on a physical evaluation of the property) as well as contactless payments.
All paper transfers will be picked up in the mailbox, mailed in, or paid online for the safety of others. We appreciate your patience as we and everyone in our communities focus on addressing this crisis.
Avoid the spread of COVID-19 and practice social distancing.
If the contracted property is inaccessible on the date specified or other unforeseen circumstances the property will not be rescheduled during the same week of that maintenance period. The property will be charged as though the service for that week was completed. It is the homeowners/person in charge of said property's sole responsibility to provide proper access to contracted property between agreed upon workable service dates.
It is the homeowners sole responsibility to remove any and all objects from the property that may obstruct scheduled service. For the safety of our staff we do not touch any personal objects on the contracted property.
Example #1: Toys, garden hose, lawn ornaments, any and all objects.
Garden bed maintenance packages or single services require a 1.5 hour minimum charge, if additional time is needed 30min intervals are available at regular pricing. Both parties must confirm unless agreed upon beforehand in writing.
Garden/property debris removal is limited to grass, leaves, weeds, small branches, small bushes, organic matter excluding excrement.
Pet Excrements / Hazardous substances / Obstructing Objects
Quality Lawn holds the right to refuse service if pet waste or other hazardous/non hazardous material is present on the contracted landscape. If there is pet waste or other hazardous/non hazardous materials on the contracted landscape the service cost will not be refunded or credited for future services but considered completed for that week's maintenance period. Quality lawn holds the right to charge a minimum of $40.00 CAD (plus applicable taxes) for the cleaning and disinfecting fee on any and all equipment damaged or contaminated by pet excrement or any other hazardous/non hazardous substances found on the contracted landscape.
Any furniture, ornaments or objects obstructing the agreed upon service area is the sole responsibility of the homeowner to remove prior to scheduled service times. (Example, Trampoline in the backyard was left out. The service technician will cut and trim around the trampoline, and will not move or touch the trampoline.)
Landscape/Extra service requests
Any changes to the landscape after agreed upon services will result in a modification to the service price. Example: Should a client add flower beds, fences, walkways etc.. After the estimate was agreed upon, this could determine a price increase as there is an additional extra service that would need to be provided.
Quality lawn and associates are not liable for any damages caused by extra requests outside of the contract agreed upon.
Quality lawn and associates hold the right of refusal for any extra requests outside the contract agreed upon.
A minimum fee of $25.00 CAD (plus applicable taxes) will be billed to the contracted customer for each and every extra service requested and completed.
Skipped lawn maintenance
Quality lawn and associates hold the right to skip that week's maintenance service if (Quality lawn and associates) finds there could be damage to the property because of a recent service of a different type or a neglected lawn due to lack of watering. That week's scheduled service will not be rescheduled for that week(s) period and will not be refunded or credited.
Example #1: The customer does not and has not watered the lawn and there has not been adequate rain to sustain healthy grass, Quality lawn has the right to skip service for that week.
Example #2: The customer has fertilized the lawn within 24 hours of lawn maintenance, we are now unable to cut the lawn for that week period and Quality lawn has the right to skip service for that week.
Late Payments / NSF Fee / Non Payment
Any payment that is not paid after ten (10) business days under this Agreement shall bear interest at a rate equal to two percent (2%) for the first date on which payment was delinquent and calculated on the number of days payment is overdue.
Should an NSF fee (nonsufficient funds) occur the client will be charged an additional fifty dollars ($50) or any additional banking fees relating to the amount being processed.
Refunds and returns
All refunds will be processed within fourteen (14) business days from the date of written cancellation. Credit card, E transfer, or any refund transaction will incur a processing fee. Quality lawn is not responsible for any and all processing fees or banking fees or online fees due to refund or cancellation.
No refund or credit will be allotted if service interruption is taking place due to inadequate safety or improper maintenance and/or inspection.
Either party may terminate this contract at any time by supplying a written notice of termination on a specified date to the other party with a two (2) weeks in advance notice to either party. The two (2) weeks after the termination notice is given are nonrefundable and service will continue until scheduled to terminate. Unless instructed otherwise by the customer or someone in trust. If you have any additional service(s)(other than lawn mowing), and you wish to terminate your contract early you must pay the remaining amount of that service(s). Any and all payments are final and nonrefundable on any service(s) completed or pending payment due to packaging.
Quality Lawn and associates is not responsible for damage to or damage caused by unmarked irrigation systems, underground wires or anything below any property surface which is not visible to the naked eye. It is the sole responsibility of the person in trust of the property to fully inspect the entire contracted area and provide a workable debrisless area and remove loose objects that could cause damage or harm for that week's maintenance prior to service.
The person in trust of the property must identify and place adequate warning labels before service is to take place. Quality lawn and associates hold the right to refuse service if proper safety precautions have not been met by a licensed professional in that particular field. No refund or credit will be allotted if service interruption is taking place due to inadequate safety or improper inspection by the homeowner or someone in trust. A service incompletion fee of a minimum of $25.00 CAD (plus applicable taxes) will be billed to the contracted customer and rescheduling this particular service is at Quality lawns discretion at a later date.
The contractor agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which the contractor has obtained, except as authorized by the client or as required by law. The obligations of confidentiality will apply during the term of this agreement and will survive indefinitely upon termination of this agreement.