Below you will find a copy of Quality Lawns 2020 Lawn Contract Terms of Agreement©

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Property Access

If the contracted property is inaccessible on the date specified or other unforeseen circumstances the property will not be rescheduled during the same week of that maintenance period. The property will be charged as though the service for that week was completed. It is the homeowners/person in charge of said property's sole responsibility to provide proper access to contracted property between agreed upon workable service dates.

Pet Excrements / Hazardous substances / Obstructing Objects

Quality Lawn holds the right to refuse service if pet waste or other hazardous/non hazardous material is present on the contracted landscape. If there is pet waste or other hazardous/non hazardous materials on the contracted landscape the service cost will not be refunded or credited for future services but considered completed for that weeks maintenance period. Quality lawn holds the right to charge a minimum of $40.00 CAD (plus applicable taxes) for the cleaning and disinfecting fee on any and all equipment damaged or contaminated by pet excrement or any other hazardous/non hazardous substances found on the contracted landscape. 

Any furniture, ornaments or objects obstructing the agreed upon service area is the sole responsibility of the homeowner to remove prior to scheduled service times. (Example, Trampoline in the backyard was left out. The service technician will cut and trim around the trampoline, and  will not move or touch the trampoline.)

Landscape/Extra service requests

Any changes to the landscape after agreed upon services will result in a modification to the service price. Example:  Should a client add flower beds, fences, walkways etc.. after the estimate was agreed upon, this could determine a price increase as there is an additional extra service that would need to be provided.

Quality lawn and associates are not liable for any damages caused by extra requests  outside of the contract agreed upon.
Quality lawn and associates hold the right of refusal for any extra requests outside the contract agreed upon.
A minimum fee of $25.00 CAD (plus applicable taxes) will be billed to the contracted customer for each and every extra services request approved and completed.

Skipped lawn maintenance

Quality lawn and associates hold the right to skip that weeks maintenance service if  (Quality lawn and associates) finds there could be damage to the property because on a recent service of a different type or a neglected lawn due to lack of watering. That weeks scheduled service will not be rescheduled for that week(s) period and will not be refunded or credited.

 Example #1: The customer does not and has not watered the lawn and there has not been adequate rain to sustain healthy grass, Quality lawn has the right to skip service for that week.

Example #2: The customer has fertilized the lawn within 24 hours of lawn maintenance, we are now unable to cut the lawn for that week period and Quality lawn has the right to skip service for that week.

Late Payments / NSF Fee / Non Payment

Any payment that is not paid after ten (10) business days under this Agreement shall bear interest at a rate equal to two percent (2%) for the first date on which payment was delinquent and calculated on the number of days payment is overdue.

Should an NSF fee (nonsufficient funds) occurs the client will be charged an additional fifty dollars ($50) or any additional banking fees relating to the  amount being processed.

Refunds and returns

All refunds will be processed within fourteen (14) business days from the date of written cancellation. Credit card, E transfer, or any refund transaction will incur a processing fee. Quality lawn is not responsible for any and all processing fees or banking fees or online fees due to refund or cancellation.

No refund or credit will be allotted if service interruption is taking place due to inadequate safety or improper maintenance and/or inspection.

Termination

Either party may terminate this contract at any time by supplying a written notice of termination on a specified date to the other party with a two (2) weeks in advance notice to either party. The two (2) weeks after the termination notice is given are nonrefundable and service will continue until scheduled to terminate. Unless instructed otherwise by the customer or someone in trust. If you have any additional service(s)(other than lawn mowing), and you wish to terminate your contract early you must pay the remaining amount of that service(s). Any and all payments are final and nonrefundable on any service(s) completed or pending payment due to packaging.

Property Damage

Quality Lawn and associates is not responsible for damage to or damage caused by unmarked irrigation systems, underground wires or anything below any property surface which is not visible to the naked eye. It is the sole responsibility of the person in trust of the property to fully inspect the entire contracted area and provide a workable debrisless area and remove loose objects that could cause damage or harm for that weeks maintenance prior to service.

The person in trust of the property must  identify and place adequate warning labels before service is to take place. Quality lawn and associates hold the right to refuse service  if proper safety precautions have not been met by a licensed professional in that particular field. No refund or credit will be allotted if service interruption is taking place due to inadequate safety or improper inspection by the homeowner or someone in trust. A service incompletion fee of a minimum of  $25.00 CAD (plus applicable taxes) will be billed to the contracted customer and rescheduling this particular service is at Quality lawns discretion at a later date. 

 

Confidentiality
The contractor agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which the contractor has obtained, except as authorized by the client or as required by law. The obligations of confidentiality will apply during the term of this agreement and will survive indefinitely upon termination of this agreement.


 

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Qualitylawn.info@gmail.com           

 

(613) 406-1135           

 

Quality Lawn - P.O. Box 1153, Rockland, ON, K4K 1A0

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